How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.




Who Do I See


Call your local GP for on-going illnesses or injuries.

Your GP provides a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service, such as outpatients, if necessary. They also know your medical history so are best placed to look after you. 

You may have limited access to online appointment booking by registering at To complete the registration and get a fully active online account, you need to take proof of identity to the practice in order to complete your registration.


Patient access now allows for proxy booking of appointments online for children under 16 by a parent or guardian. For further information on proxy booking please click FAQs here

Reception is open from 8.30am to 6.30pm Monday to Friday.

Some services are best provided by a doctor or a nurse who specialises in a particular area of medicine - Dr Khan, for example, reviews the Practice's diabetic patients. The receptionist may guide you to someone who can best deal with your problem.

Appointments are always under pressure - if you cannot keep an appointment, please let us know so that it can be given to someone else.

An appointment is for one person and is booked for 10 minutes. If you have several problems, they may have to be dealt with on more than one occasion.

Some appointments are available outside normal surgery hours like early morning appointments and late Wednesday evening appointments, please ask the receptionists for details.


At the surgery

In consultation, all the records are entered into the computer which is the only record maintained by the Practice. The information is printed out completely and forwarded to your new GP if you move to a new Practice.


Chaperone Service 

The Whitehorse Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is most important.
All patients may have a chaperone present for any consultation, examination or procedure where they feel one is required.

A Formal Chaperone at the practice is usually a clinician like a Nurse; however you may request a family member or a friend to be your chaperone.

Wherever possible we ask you to make this request at the time of booking your appointment so that arrangements can be made prior to the day of your appointment .

Where this is not possible we will try to provide a formal chaperone at the time of your request. However occasionally it may be necessary for you to wait or to reschedule your appointment.

Your GP/Nurse may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Chaperone Policy


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



Cancel appointments you don't need