Suggestions and Complaints

If you have a complaint reception or admin will try to resolve it on the day or ring you to go over your concerns.

If it cannot be resolved just by discussion we ask that you put your complaint in writing and either hand it on or send it to the surgery.

After acknowledging the complaint we will either ring you to invite you to a meeting or write to you as is appropriate.

Complaints

The Whitehorse Practice
87 Whitehorse Road
Croydon
Surrey
CR0 2JJ

Telephone: 020 8684 1162
Out-Of-Hours: 111

All of our patients are able to access the easy to use Accurx 24/7 symptom checker

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The Whitehorse Practice