YOU AND YOUR GP

From 1 October 2025, NHS England has published updated guidance called You and Your General Practice, setting out what patients can expect from their GP practice—and what GP practices ask of their patients in return.

The guidance aims to strengthen the partnership between patients and their GP practices by outlining clear expectations:

✅ For patients

• Attend appointments on time.
• Come prepared (for example, bring a list of current medications).
• Cancel in advance if you no longer need your appointment, to free it up for others.
• Treat all staff with courtesy and respect

✅ For practices

• Provide care and support in ways that meet patients’ individual needs, including making reasonable adjustments where required.
• Offer different ways to access services, such as online, by phone, or face-to-face, where possible.
• Welcome feedback, listen to concerns, and respond appropriately.
• Treat all patients with courtest and respect

This guidance also explains how patients, carers, or representatives can give feedback or raise concerns about their GP practice.

We have added a link to the NHS England You and Your General Practice page to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible. 

We encourage our patients to take a few minutes to read it to understand your rights, responsibilities, and how we can support your health and wellbeing.

The publication is available in multiple languages and can be viewed on the same page.