ONLINE CONSULTATIONS

NHS APP

Download the NHS App or open the NHS website up and login to access a range of NHS services online at NHS App and your NHS account - NHS (www.nhs.uk)

To use the NHS App, you must be aged 13 or over and registered with a GP surgery in England. Find out more about who can use the NHS App.

Quick start guide found here.

Getting started with the NHS App

Find out who can use the NHS App or log in using a web browser. You can also find out how to set up your account, log in and prove who you are to get full access: Getting started with the NHS App - NHS App help and support - NHS (www.nhs.uk)

 

 

What you can do with your NHS App

Using the NHS App or the NHS website, you'll need to prove who you are before you can:

  • view and download your NHS COVID Pass for travel abroad
  • book and manage appointments
  • order repeat prescriptions
  • view your health record securely
  • manage your organ donation decision
  • view your NHS number
  • use NHS 111 online

Without full access you can:

  • search conditions and treatments
  • find NHS services near you

How to log in to the NHS App

To use the NHS App, you’ll need to set up an NHS login. Find out more about how to set up an NHS login.

You can log in to the NHS App by either:

  • entering your NHS login email and password and receiving a security code
  • using fingerprint, face or iris recognition (biometrics) if your device supports it

You can also log in through the NHS website. You can do this by using your NHS login email and password, and a security code sent to your mobile phone.

Help using the NHS App

If you, or your patients, need any help with the NHS App please use this form to contact the NHS App support team.

ACCURX ONLINE CONSULTATIONS

Online consultations allow you to contact your GP practice without having to wait on the phone or take time to visit the practice in person. They may be especially helpful if you are not sure you need a face to face consultation. Online consultations enable you to use a secure online system to ask questions, report symptoms and get advice.

Online consultations are not appropriate for emergencies. If you require urgent care you will be advised to use NHS 111, visit A&E or call 999. 

An online consultation service usually includes asking a series of questions (called forms-based triage) to identify what you need and direct you to the right service. Online consultations can typically be used for:

  • asking for test results or a making a routine appointment
  • describing symptoms to your GP and getting advice (which may sometimes be that a face to face appointment is needed)