Your Medical Records

The Whitehorse Practice is one of the leaders in General Practice computing in Croydon. We have been using computers since 1985 and moved to our present system - INPS Vision - in 1996. The system is regularly updated and is now electronically linked to the Croydon Primary Care Trust, Mayday Hospital and the National (NHS Data) Spine.

Information from hospitals

All medical records are kept on the computer and the paper notes are summarised into the system. Mail from hospitals and clinics is scanned into the computer and an image of the original letter is filed electronically. Hospital test results arrive at the surgery electronically and are automatically filed into the system.

At the surgery

In consultation, all the records are entered into the computer which is the only record maintained by the Practice. The information is printed out completely and forwarded to your new GP if you move to a new Practice.

Electronic Booking

The Whitehorse Practice was the second Vision Practice in the country to use the new national Choose and Book system within Vision. Some clinics can be booked whilst you are actually in the surgery and the Practice was also a local pilot for a system which allows you to choose a hospital appointment which is convenient for you.

The Practice also has access to some of Mayday's information about you and can check on clinic times, admissions to hospital and Casualty attendances.

Analysing Information

The Practice is the lead Practice in developing anonymised electronic data extraction for Croydon Practices. We are now able to compare our performance with other Practices across Croydon and monitor the quality of the care we provide to patients with long-term illnesses. The Practice also has a suite of audit tools to ensure patients are recalled for the correct tests and procedures at the right time.

On line prescriptions

The Practice has worked with Croydon Primary Care Trust and its partners to develop on-line services such as prescription ordering. The Whitehorse Practice was the first in Croydon to offer this facility.

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

UK Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.